Empress Hotel Sepang, Sepang

The hotel was larger than expected and comfortable for our overnight stay, which included a tasty breakfast. However, we were disappointed to find a musty smell of cigarettes in our non-smoking room. The service was reasonable but not overly friendly, and they recommended an overpriced taxi service to the airport. The location, advertised as an 8-minute drive, turned out to be more like 20 minutes away. The dining experience, with Asian dishes, cereals, toast, eggs, and fruit juice, was more than ample despite being below average.

I had a mixed experience at the hotel. The rooms, although clean and spacious, lacked adjustable temperature which made it uncomfortable during extreme weather. The service was a bit hit or miss, with friendly staff overall, but unhelpful when it came to essential queries. The location, although close to the airport, felt a bit confusing and not very convenient. The dining options were limited, although the facilities were adequate.

After a long journey from Brisbane, the clean and comfortable room at the hotel was a welcoming sight, though slightly dated with a faint moldy smell. The decor could use a local touch to liven it up. The service was somewhat busy but still managed to assist with inquiries and requests. The strategic location offered access to various eateries and attractions, including the Sepang International Circuit and the KLIA airport. Dining options were satisfactory with typical Asian fare and the presence of nearby restaurants. The hotel's facilities were decent, though there is room for improvement.

The hotel offers a variety of room types at very good rates, from two single beds to standard, but the temperature control could be better. The service is provided by different staff members, but there were some issues with communication and announcements. The location is convenient for the Kuala Lumpur airport, but the surrounding area is rather unattractive. The dining experience offers a great choice of continental and Asiatic food, making it suitable for a comfortable stay. Overall, the facilities provided are adequate for a pleasant stay.

The hotel is situated in a small suburban area of KL with some great restaurants. The rooms were simple, clean, and comfortable, but there were some issues like a bad smell, lack of temperature control, and no hot water. The service was friendly enough, but there were delays in settling matters. The location, while having some conveniences, was not ideal due to a constant sewage fishy smell. The dining experience was only average. The facilities need some improvement.

The hotel had basic rooms that were barely more comfortable than our economy plane seats. Caution is needed with the sliding door as it could easily fall out, and there was a lingering smell of smoke. However, the service was initially friendly and efficient, though one encounter was marred by a bad attitude and reckless driving. The location, despite being near local activities, had a constant sewage fishy smell and was farther from the airport than expected. The food selection was limited despite an early start time, and some dishes were subpar. Overall, the facilities were passable but not outstanding.

Upon arrival, the room felt like a sauna lacking essential amenities like a fridge, and the noisy aircon was a major issue that required changing rooms. The cleanliness was subpar. The hotel staff was a mix of friendly and unhelpful, offering assistance with WiFi but failing on shuttle service information. The location was isolated and nowhere near advertised proximity to the airport, although it had some nearby amenities. The dining experience ranged from terrible to excellent depending on the meal, and the facilities were lacking in certain aspects.

The hotel executive room with free airport shuttle was comfortable, but the stale smoke smell was off-putting. The rooms were adequate and quite spacious, yet they seemed outdated and in need of renovation. The service, while friendly, had some mishaps like mistaking vodka for Bacardi. The location, despite being surrounded by unfriendly individuals, offered free internet access. The dining experience was fantastic with plenty of choices, despite a disappointing buffet breakfast. Overall, it was an average stay with some highs and lows.

The hotel is located in a working-class suburban area, with a good choice of Chinese restaurants nearby. The rooms, although basic, were very clean and comfortable, with soft pillows in the clean bathrooms. The friendly service was okay but not extravagant. The dining options were reasonable but could have been better. The hotel offers interesting local activities in the area.

The hotel room was a mixed experience; while it was relatively larger than most standard rooms, it was disappointing as it wasn't real clean and had a musty, damp smell. The service was helpful and efficient, especially with our multiple questions and requests. Despite being located in what seemed like a housing estate, the hotel was convenient for those interested in the Sepang International Circuit. The dining experience was ordinary, with basic Asian dishes but nothing extraordinary. The facilities were average, not standing out in any particular way.